ABOUT US

We are the home of harness racing in Victoria. 

We are a seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB.

We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

THE OPPORTUNITY

As a Duty Manager you will assist with leading our team towards excellence in customer service and compliance including -

• People Management:

  • Lead and support staff in daily duties, promoting teamwork and professionalism.
  • Ensure adherence to policies and procedures, providing training support as needed.
  • Handle staff misconduct and performance issues.

• Customer Service Management:

  • Uphold MEP Customer Service Standards.
  • Address and resolve guest concerns efficiently.

• Operations & Compliance:

  • Manage compliance with RSA, RSG, TAB, VGCCC, and Liquor Control Victoria regulations.
  • Conduct daily checks to ensure compliance with safety and hygiene standards.
  • Oversee security and cash controls, report variances to Venue Manager.
  • Assist in planning tasks, promotions, and venue presentation.

• Financial Management & Cash Control:

  • Reconcile tills, systems, and TAB, addressing errors and variances.
  • Manage ATM clearance and stock control processes.
  • Adhere to cash handling procedures and manage Strong Room and cash collections.

• Security & Emergency Procedures:

  • Ensure venue security and staff awareness of emergency procedures.
  • Respond to emergency situations including Fire, Security, and First Aid.

• Communication & Administration:

  • Provide daily handovers and communicate concerns to management.
  • Ensure compliance reporting is up to date.
  • Communicate any regulatory or procedural changes to staff.

• RSA
• RSG
• Gaming Licence
• TAB Advanced & Cash Control
• Drivers Licence
• Food Handlers Certificate
• First Aid & CPR
• Forklift Licence
• AML/CTF

• Vectron/BPOS
• Protel
• Seven Room and Ivvy
• Tech One
• Elmo (Employment Hero or similar)
• System One
• Microsoft Office

ABOUT YOU

You love being part of a team and approach your work in an energetic and positive manner. You will work closely with the position to ensure the smooth running of the area. You will also have the following competencies:

• Strong organizational awareness, focused on driving improvements and compliance.
• Excellent presentation, written, and verbal communication skills.
• Ability to make decisions and work effectively under pressure.
• Calm and composed in emergency or high-pressure situations.
• Comfortable with shift work, including weekends and nights.
• Proven leadership skills, including motivating and empowering a team.
• Strong time management, organization, and prioritization abilities.
• Capable of delegating tasks and managing team responsibilities.
• Advanced customer service skills, using discretion to resolve customer issues.
• Previous experience in a multi-faceted hospitality venue.

AVAILABILITY

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

APPLY NOW

We thank everyone for their application.  Only those selected for an interview will be contacted.

The successful applicant will be required to undergo background checks in accordance with company policy including a police check.

We are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.