ABOUT US

We are the home of harness racing in Victoria. 

We are a seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB.

We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

THE OPPORTUNITY

We’re looking for a Duty Manager to oversee daily operations at MEP, including the Sports Bar/TAB. You’ll lead a dedicated team, ensure compliance with all relevant regulations, and maintain high standards in customer service and venue operations across a diverse range of facilities. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional experiences for both guests and staff.

Key Accountabilities:

• People Management:
  Lead and motivate a team of staff, ensuring they conduct their duties in a competent, friendly, and efficient manner. Communicate MEP’s policies, strategies, and goals while promoting teamwork, professionalism, and adherence to uniform and dress code standards. Recognize and reward good performance, and support training and development needs. Ensure staff compliance with venue policies and regulatory requirements, reporting any misconduct when necessary.

• Customer Service:
  Ensure that MEP’s customer service standards are met and consistently upheld. Take ownership of resolving guest concerns, ensuring a positive experience for all patrons. Demonstrate discretion in handling sensitive situations and deliver personalized service to meet guest needs.

• Operations Management:
  Oversee compliance with RSA, RSG, TAB, VGCCC, and Liquor Control Victoria regulations. Conduct daily checks to ensure all aspects of the venue are operating in line with legal and safety standards. Manage cash controls, monitor stock levels, and ensure proper financial reporting and reconciliation. Support senior management with planning, task allocation, and resource management. Contribute to continuous improvement initiatives for operational efficiency and guest satisfaction.

• Financial Management & Cash Control:
  Responsible for accurate reconciliation of tills, System One, and TAB systems, investigating discrepancies and reporting variances. Manage ATM funds, cash handling procedures, and stock control to ensure smooth financial operations. Monitor the strong room and oversee Armaguard collections. Maintain strict adherence to cash handling policies and report any variances to the Venue Manager.

• Venue Presentation & Security:
  Ensure the venue’s appearance and presentation meet high standards through regular inspections and effective supervision during operating hours. Manage security requirements, including monitoring security cameras and ensuring all safety systems are functioning correctly. Respond appropriately to emergencies, including fire, illness, or security threats.

Skills & Qualifications:

• Essential Qualifications: RSA, RSG, Gaming Licence, TAB Advanced & Cash Control, Drivers Licence, First Aid & CPR, Forklift Licence, Food Handlers Certificate, AML/CTF.
• Systems Knowledge: Vectron/BPOS, Protel, Seven Room, Ivvy, Tech One, Elmo, Microsoft Office.

Key Skills:

• Strong leadership and organizational skills.
• Ability to work effectively under pressure, making quick decisions when needed.
• Previous experience in a multi-faceted hospitality venue or Sports Bar/TAB.
• Excellent communication and customer service skills, with a focus on solving problems and resolving guest concerns.

If you’re proactive, customer-focused, and have a background in hospitality management, we want to hear from you. Apply now to join our team at Melton Entertainment Park!

AVAILABILITY

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

APPLY NOW

We thank everyone for their application.  Only those selected for an interview will be contacted.

The successful applicant will be required to undergo background checks in accordance with company policy including a police check.

We are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.